The standard delivery/pickup fee is for door-to-door drop off service. If delivery/pickup is to be made to a specific floor or area more than 30 feet from the truck, additional labour charges may be incurred. It is the responsibility of the Customer to notify Special Occasions beforehand about any elevators, stairs, slopes or steep/narrow driveways that may impede or prolong delivery. If Special Occasions can not arrange for the necessary labour requirements beforehand, we may not be able to accommodate your request at time of delivery.
All items must be returned to the drop off area and ready for pickup. Tables and chairs should be stacked. Linens should be placed in the linen bags provided (not in plastic). Dishes/cutlery should be returned to the appropiate containers that they arrived in.